Return & Exchange Policy

At Cerami29, every ceramic product is carefully selected and packed with love to ensure the best quality experience for our customers. Please read our return policy carefully before placing your order.

No Return or Exchange Policy

We currently do not accept returns, exchanges, or cancellations once an order has been placed.

Due to the fragile and handcrafted nature of ceramic products, all sales made on Cerami29 are final.

Damaged or Wrong Product

If you receive:

a damaged product
a broken item during shipping
or the wrong product

please contact us within 24 hours of delivery with:

clear unboxing video
product photos
order details

After verification, our team will review the issue and provide a suitable resolution if applicable.

Important Notes

Minor color variations may occur due to lighting and screen differences.
Handmade ceramic products may have slight texture or finish variations, making each piece unique.
Claims made without an unboxing video may not be accepted.

Contact Us

For any order-related concerns, contact us at: Cerami29 Contact Page

Thank you for supporting Cerami29

Return & Exchange Policy